Payments and refunds
This page describes how payments, tokens and refunds work on CallMeHot. We invite you to read it before making a purchase. Most purchases are one-off (you pay only for what you buy); the VIP subscription to a creator is the only recurring form and is always optional and cancelable (see §4).
1. Payment processor and descriptor
Payments are securely processed by our authorized provider CCBill. On your card statement the charge will appear with a descriptor such as «CCBill.com* CallMeHot». If you don't recognize a charge, contact us before opening a dispute: we'll resolve it quickly.
2. Prices and currency
Prices are shown on the site at the time of purchase, including applicable taxes where required. There are no hidden costs: the amount shown at checkout is the one that will be charged.
3. Tokens (prepaid credit)
Internal purchases are made via tokens, a rechargeable prepaid credit. With tokens you can buy fixed-price packages/services, send tips, unlock individual premium content (one-off payment) or activate a VIP subscription to a creator (§4). Topping up tokens is a one-off payment processed by CCBill. Prices are shown in tokens; the amount in euros is indicated at the time of top-up.
4. VIP subscription (optional)
- Cancellation: If you would like to cancel your subscription from rebilling, please contact us at [email protected].
- Some creators offer a VIP subscription: recurring access to their library of premium content, charged in tokens and renewed every 30 days for as long as it remains active.
- The subscription is always optional and you can cancel it at any time: upon cancellation, access remains valid until the end of the already-paid period and no new renewal is charged.
- All other purchases (packages, tips, unlocking individual content) are one-off. Chat is free. Every purchase clearly shows the cost in tokens before confirmation.
5. Refund policy
Purchases of digital content and services, once consumed, are generally non-refundable. However, we assess and grant refunds in cases of:
- incorrect, duplicate or unauthorized charge;
- service purchased and not delivered (for custom services, escrow protection applies: the amount stays in escrow and is refunded if the creator does not deliver on time);
- technical malfunction attributable to the Platform.
To request a refund, contact support within a reasonable time indicating the transaction ID. The consumer's statutory right of withdrawal remains unaffected.
6. Custom services and escrow
When you purchase a custom service, the amount is held in escrow and released to the creator only upon your confirmation, at the expiry of the confirmation time or by staff decision in case of a dispute. This protects both buyer and seller. Details: escrow guide. The creator must deliver the purchased service within 3 business days; you receive the content or access directly on the site, in the Orders section of your account. If it is not delivered in time, the amount is refunded to you.
7. Disputes and chargebacks
Before requesting a chargeback from your bank, contact us: most problems are resolved directly and faster. Unjustified chargebacks may result in account suspension.
8. Billing Issues (CCBill billing partner contact)
For cancellations and billing-related questions you can contact our payment partner CCBill directly (official CCBill text):
Billing Issues:
If you'd like to cancel your subscription and not to be billed again, or for any billing questions including refunds on a case-by-case basis, please contact our billing partner, CCBill via phone 1.888.596.9279, or email at [email protected].
9. Customer support
For any question about payments or refunds:
- Email: [email protected]
- Help center: CallMeHot · Help center and request form
- Merchant: Circuito Up di Tommaso Ferrari, Via Carlo Cattaneo, 5 – 20054 Segrate (MI), Italia
We respond to billing-related requests as soon as possible.