Content removal & complaints

In effect since 9 giugno 2026 · Circuito Up di Tommaso Ferrari · VAT 12706270969

This Policy explains how anyone — registered users and third parties — can request the removal of content from CallMeHot, and what timeframes and guarantees we apply. The process is free and accessible to everyone.

1. Who can request removal

The person depicted in the content (even without an account).
The rights holder (for copyright see DMCA).
Anyone who believes that a content is illegal or non-consensual.

2. How to submit the request

Fill in the removal request form (or write to [email protected]) indicating: your contact details, the URL of the content, the reason for the request and — if you are the person depicted — a statement to that effect.

3. Response times

We confirm receipt of the request without undue delay.
We review and process requests within 5 business days.
Content suspected of being illegal, child sexual abuse material or non-consensual is removed or suspended immediately, even before the full verification.

4. Outcome and appeal

We communicate the outcome to you (removal, retention or a request for further information). If the request is rejected, you have the right to appeal by replying to our communication or writing again to [email protected] with additional elements: the appeal will be reviewed by a person other than the one who handled the first request.

5. Non-consensual content

For requests relating to content depicting you without consent we apply a priority lane: fast removal and, if necessary, blocking of re-publication through file fingerprinting (hashing) where technically possible.

6. Retention for legal purposes

Even after removal from the public part, some information may be kept for as long as necessary to comply with legal obligations and to cooperate with the authorities.

7. Abuse of the process

Requests must be truthful. Malicious or repeatedly unfounded reports may not be taken into account.

8. Complaints & Appeals (official text)

The complaint and appeal procedures required by our payment partner (official text, valid for all purposes):

Complaints:
For all complaints, please contact us through [email protected]. Complaints will be reviewed and resolved within five (5) business days. That resolution will then be communicated to the Complainant. Appeals or requests for any decision made should be presented, again, to [email protected].

Appeals:
If you have been depicted in any content and would like to appeal removal of such content, please notify us by email [email protected]. If there should be disagreement regarding an appeal, we will allow the disagreement to be resolved by a neutral party, with any associated costs to be covered by the merchant.